Privacy Policy
Last updated: October 30, 2025
At Marra Select, we are committed to protecting your privacy while delivering exceptional concierge services. This Privacy Policy explains how we collect, use, and safeguard your information when you use our platform to book curated services through your hotel's concierge team.
Information We Collect
We collect minimal information to provide our service effectively:
- Personal Information: Your first name and phone number when you book appointments through our service
- Booking Details: Service type, date, time, and location information necessary to coordinate your appointment
We intentionally collect only the essential information needed to facilitate your service bookings while maintaining the highest level of privacy and discretion expected in luxury hospitality.
How We Use Your Information
Your information is used exclusively for the following purposes:
- To create and manage your service bookings
- To send SMS notifications about your appointments, including confirmations and updates
- To share necessary booking details with vetted service providers who fulfill your appointments
- To enable hotel concierge staff to coordinate and oversee your service experience
SMS Communications
By providing your phone number, you consent to receive SMS notifications about your bookings. You may reply STOP at any time to opt out of future messages.
We use SMS to keep you informed about your appointments and ensure seamless coordination between you, your concierge, and service providers.
Information Sharing
We maintain strict control over your information:
- We only share your booking information with the specific service providers needed to complete your appointment
- Hotel concierge staff have access to booking details to coordinate and oversee your service
- We never sell, rent, or share your personal information with third parties for marketing purposes
- All service providers in our network are thoroughly vetted and bound by confidentiality requirements
Data Security
We implement industry-standard security measures to protect your information:
- All personal data is encrypted at rest
- No payment information is stored on our platform
- Access to your information is restricted to authorized personnel only
- We regularly review and update our security practices
Data Retention
We retain your information only as long as necessary to provide our services and fulfill any legal obligations. Booking information is typically retained for operational purposes and may be kept for a reasonable period to facilitate future bookings and maintain service quality.
Your Rights
You have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information (subject to operational requirements)
- Opt out of SMS communications at any time
Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes through the contact information you have provided.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: privacy@marraselect.com
We are committed to addressing your privacy concerns promptly and transparently.